Waller, TX
Park Review – Jetstream RV Resort
Rating: ⭐
Location: Waller, TX
Type: Commercial Park
Check-in/Check-out times: 1:00/12:00
Site Quality / Amenities: Concrete roads and pads with well kept grass between the sites. Nice patio area but no other amenities like chairs or picnic tables.
Access: Easy access from US-290 then south on FM-362 to Cyrus Rd.
Staff: The person who checked us in was not super helpful or welcoming. We had to ask for information about which way to enter our site from.
Cellular/WiFi: We got over 1.2Gbps downloads on T-Mobile and Starlink was also fast and unobstructed.
Restaurants: Hedgehog Grill in Waller was a nice small American food restaurant in Waller. We both got catfish and it was very good.
Nearby parks: Chappell Hill RV in Chappel Hill, TX was a decent place for longer stays but with little to no activities in the park. The Hill Top at Brenham could be a good place to winter although it also does not have activities in the park.
What we liked: This is a newer park with nice concrete sites and pads and grass throughout the park. The common areas also appeared to be top notch.
What we didn’t like: The code for the entry gate was sent the morning we were heading to the park but we were already on the road. Luckily someone pulled up behind us and gave us a code to enter. We later found out the exit gate was open 24×7. I don’t know if it was broken or if they just left it open but security clearly wasn’t a concern.
We had booked a premium site (and paid in full for it ahead of time) and found that we had been moved without warning to a standard site when we arrived. We were only told then we’d get a refund for the difference.
At check in we had to ask how to properly get to our site so we were pointed the right direction. Most places guide you to a site or at least draw your path on a map.
Getting to our site was a challenge due to vehicles parked in the fire lane along the internal roads. When we arrived at our site we found someone had parked in the site.
Most of our neighbors were pipeline workers so we were awakened at 5:45 every morning to loud trucks. They were the reason for the parking issues but they were all very nice so it’s hard to blame them. They were just trying to make a living. That said, the park needs to manage their tenants. Three or four vehicles plus a trailer on many sites is too much and needs to be controlled.
After we left we got a bill for electricity. We’ve never had that happen for a weekly stay. I replied to the bill that I didn’t remember agreeing to that but I wouldn’t be paying the bill until I received the refund from the site type change. I got a call from the manager later in the day who said the bill was not supposed to be sent and she had zeroed it out and thought I’d never get it but of course I did. I asked why we didn’t get a follow up email saying to ignore the bill if I got it or another to tell us about the site type change and she really didn’t have an answer. I also asked about the refund and she said they had tried but since we had booked online, they couldn’t refund it but again there was no communication about that when they tried. If I’d give her my credit card number she’d refund it to the card. I declined and said send me a check – we’ll see if we ever get it.
The overall theme is a lack of care in taking care of their customers and in communicating changes effectively. It seems like between the time we booked the site and arrived at the park they had changed their focus to be more of one for long term stays.
Verdict: We won’t be back not only to this Jetstream park but to any Jetstream park. The problems we encountered here clearly are larger than just this single park and are reflective of a corporate policy that’s not friendly to short term stays.
